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| Our 99.9%
Uptime Guarantee |
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 Unlike other providers who
claim to offer an uptime guarantee, we offer a true uptime guarantee
policy with compensation for failure. While most hosting companies
have vague to no information on monitoring information, calculation
on their uptime statistics, and possible compensation, we spell out
our responsibilities for our clients with respect to uptime. |
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Network |
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 SiteDirections'
Data Center uses only redundant Cisco components to eliminate any
single point of failure. Our network is multi-homed through
redundant high-speed carriers providing fast, connectivity to our
servers. Our Data Center is loaded with redundant HVAC, Battery
Power and Generators to ensure uptime to each of our customers.
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Support Guarantee |
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SiteDirections
guarantees that an open trouble ticket or email sent to support will
be addressed within 4 hours from the time of arrival. Support
issues not resolved within that time limit will be granted 10% off
monthly charges for that account. |
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| Compensation For
Failure |
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A guarantee is only as good
as the issuer. Some providers guarantee the uptime, but offer no
compensation for failure. Because we can stand behind our guarantee,
we provide our clients with a 10 % discount for the month in which
we fail to meet our 99.9% uptime guarantee. Simply put, if a client
hosted on one of our virtual servers registers less than 99.9% for
the month, then at the end of the month the client will receive a
10% discount for that month. |
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Site Design
& Management by:
